Frequently Asked Questions (FAQ)

The Rittal Scan & Service App provides a range of features to enhance device management:

• Fast Parameterization and Commissioning: Transfer device parameters to cooling units quickly via NFC.
• Fast-Copy Function: Copy settings from one cooling unit to others, saving time during setup.
• Fault Diagnosis: Identify and troubleshoot issues/errors with your device to reduce downtime.
• Spare Parts and Accessories Management: Create and send order lists of spare parts or accessories as CSV files, which can be directly imported into the Rittal Online Shop (https://www.rittal.com/com-en/Services/eBusiness/Online-Shop-Informationsseite) for easy ordering.
• Service Requests: Submit service messages 24/7 to Rittal’s support team or a contact of your choice location.
• Product Information: Access technical data, manuals, tutorials, and engineering approvals instantly at your fingertips.
• Product Management: Track and manage scanned products or create custom product lists as per convenience.
• Product Registration: Register your Rittal products for getting addition benefits (depending on the location) and support.

Steps to follow:

1. Download the app from the Google Play Store or Apple App Store.(http://onelink.to/sf4d8a)
2. Install and open the app on your smartphone or tablet.
3. Enable NFC and camera permissions to scan NFC tags or QR codes on Rittal products.
4. Scan a product’s NFC tag or QR code to access device information, configure settings, or create service requests. No registration is required to use basic features, but registering your products unlocks additional benefits, such as personalized support and exclusive regional/local offers.

Some features, such as scanning NFC tags or accessing locally stored product data, may work offline. However, an internet connection is required for:

• Downloading the latest product information, manuals, or tutorials.
• Submitting service requests or sending order lists.
• Registering products for additional benefits. Ensure a stable internet connection for full functionality.

To configure parameters for mentioned cooling units:

1. Open the Rittal Scan & Service App and scan the unit’s NFC tag or QR code.
2. Navigate to the “Product Configuration” section in the app.
3. Select the desired settings (e.g., temperature thresholds or fan speed) as per the unit’s manual.
4. Use the NFC interface to transfer settings directly to the cooling unit.
5. Confirm successful transfer via the app’s confirmation prompt. Ensure your device’s NFC is enabled and the cooling unit is powered 'on'. 

Yes, the app’s Fast-Copy function allows you to replicate settings across compatible Rittal cooling units:

1. Scan the source cooling unit (e.g., SK 3201.200) to save its configuration.
2. Select “Transfer device configuration” in the app’s 'Device configuration' tile.
3. Scan the target unit’s NFC tag or QR code (use access PIN of the device).
4. Transfer the saved settings to the new unit via NFC. This feature saves time during setup for multiple units. Ensure all units are compatible with the same parameter set, as specified in their manuals.

Yes, the app supports rapid fault diagnosis for Rittal cooling units. By scanning the product’s NFC tag or QR code, you can:

• View error codes and diagnostic information.
• Access troubleshooting guides and tutorials.
• Submit a service request if further assistance is needed. This feature helps you identify issues quickly, reducing downtime and improving operational efficiency.

What should I do if the app fails to detect the NFC tag on my Rittal product?

If the app does not detect the NFC tag:

1. Ensure NFC is enabled on your smartphone (check in device settings).
2. Position your device 1–2 cm from the tag, usually found on the rating plate. Adjust the device orientation between horizontal and vertical as needed for successful detection.
3. Clean the tag area to remove dust or debris that may interfere with scanning.
4. Try scanning in a low-interference environment (away from metal surfaces or other electronics).

If the issue persists, use the QR code scanning option or contact Rittal support via the app’s service message feature for assistance.

Registering products in the Rittal Scan & Service App unlocks:

• Personalized Support: Faster access to tailored technical assistance from Rittal’s regional teams.
• Product Tracking: Manage all your Rittal equipment in one place with a custom product list.
• Exclusive Offers: Receive updates on promotions or services specific to your registered products.
• Enhanced Service Requests: Include detailed product data automatically when submitting service messages. To register, scan your product and follow the app’s prompts to add it to your account.

To locate regional support:

1. Open the app and select “Contact” from the main menu cog wheel.
2. Enter your Country/Region from the main menu cog wheel.
3. View a list of Rittal support contacts for your region or country, including phone numbers and email addresses.

Alternatively, scan a product and use the “Create Service Message” feature to connect directly with the appropriate support team. Rittal’s global network ensures prompt, localized assistance.

After scanning a Rittal product via NFC or QR code, the app displays compatible spare parts and accessories tile at Product page. You can:

1. You can find an exploded view diagram of the device with the list of all components/parts/items
2. Add items to the order list with required quantity within the app 
3. Export the order list as a CSV file and send it to your company’s purchasing department.

Simply import the CSV file into the Rittal Online Shop for quick and seamless ordering. This feature ensures you find the correct items effortlessly, minimizing equipment downtime.